Expeditions and returns

  • Shipping your parcel:

Packages are usually shipped within 1 day of receiving payment.

They are sent with a tracking number via the local post office of your country (The Post Office, Deutsche Post, Royal Mail etc...) under 10 working days (this period may vary depending on the periods, confinement, parties etc.).

They can also be shipped via UPS Extra, DHL Express, colissimo etc... and handed over for signature (2 to 3 working days).

Whichever delivery method you choose, we send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as shipping costs. We recommend that you group all your items into one order.

We can also group two or more orders placed separately at no additional cost.

Your parcel is sent with special attention so your items are properly protected.

  • Return policy:

We have an interest in ensuring that our customers are fully satisfied with their purchase experience, even in the case of a return request, which is why we accept ALL return requests WITHOUT CONDITIONS.

If, for any reason, you are not satisfied, please contact us within 7 days of the receipt date to provide an exchange, credit, a coupon of the same value or a TOTAL refund (including delivery costs) of unused items.